Frequently asked questions
Answers about our products, delivery, payments and store.
- How do I place an order?
- Add products to your cart right here on the website, check delivery for your pincode, sign in, and pay online. You can also message us on WhatsApp or visit our Raviwar Peth store during business hours.
- Do you deliver across Pune?
- We deliver to selected Pune pincodes — enter your pincode at checkout to see availability, the exact delivery fee, and the ETA before you pay. Self-pickup is always available at our store.
- Is your milk fresh daily?
- Yes. We source and sell fresh milk daily. Cow, buffalo, and toned milk are among our most popular products.
- What makes your desi ghee special?
- Our desi ghee is prepared using traditional methods with quality milk fat, giving it the rich aroma Pune customers have trusted since 1980.
- What payment methods do you accept?
- Online payment (cards, UPI, netbanking via Razorpay), manual UPI transfer confirmed by our team, and pay-at-store for pickup orders. Online orders left unpaid are auto-cancelled after 30 minutes — no money is captured.
- What are your store hours?
- We are open 7:00 AM to 9:00 PM, Monday through Sunday.
- Do you sell wholesale to restaurants?
- Yes. We supply paneer, milk, ghee, and sweets to restaurants and caterers. Visit our B2B page or message us on WhatsApp with your requirements.
- Can I subscribe to daily milk delivery?
- Daily and alternate-day milk delivery is arranged directly with our store team. Message us on WhatsApp with your address to check availability and set it up.
- Can I cancel my order?
- Yes — cancel from your account any time before the order is packed for dispatch. Prepaid cancellations are refunded to your original payment method within 5–7 business days.
- Is it safe to pay online?
- Payments are processed by Razorpay; we never see or store your card or UPI credentials. Every payment is verified on our servers before your order is confirmed.